1. General Information

At Jitanshi Jewels, we are committed to delivering your order accurately, in good condition, and always on time. We ship both within India and internationally.

2. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location.

4. Shipping Methods

We partner with reliable courier services such as Delhivery, Blue Dart, and India Post for domestic shipping, and DHL, FedEx, and UPS for international shipping. Tracking information will be provided via email once your order has been shipped.

5. Shipping Restrictions

Currently, we do not ship to P.O. boxes or military addresses.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order status on our website or through the courier’s tracking portal.

7. Shipping Delays

Occasionally, there may be delays due to unforeseen circumstances such as weather conditions, strikes, or natural disasters. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

8. Damages and Issues

Jitanshi Jewels is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

9. International Shipping

International shipping rates are based on the destination and the weight of the package. Customers are responsible for any customs and import duties that may apply.

10. Contact Us

For any shipping-related queries or issues, please contact our customer service at  [email protected] or call us at  +91 99108 45233.

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  [email protected].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the nature of some products, returns are not accepted for perishable goods, sale items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at  [email protected].